Information We Collect

Personal Information You Provide

When you sign up for our services or contact us, we collect information that you voluntarily provide. This includes your name, email address, phone number, and company details. If you're using our audit preparation tools, we also collect financial data that you choose to share with us—budget figures, expense categories, that sort of thing.

We don't ask for more than we need. The financial information you provide is used solely to help you prepare your budget audits. We're not interested in your personal spending habits or anything outside the scope of what you're working on with us.

Automatically Collected Information

Like most websites, we collect some technical information automatically. This includes your IP address, browser type, device information, and how you interact with our site. We use cookies and similar tracking technologies—more on that below.

How We Use Your Information

We use the information we collect for pretty straightforward reasons. First and foremost, to provide the services you've requested. If you're preparing for a budget audit, we need your financial data to help you organize and analyze it effectively.

• Deliver and maintain our budget audit preparation services
• Respond to your inquiries and provide customer support
• Send you service updates, security alerts, and administrative messages
• Improve our platform based on how people actually use it
• Detect and prevent fraud or security issues
• Comply with legal obligations under Thai law

We don't sell your personal information. Never have, never will. We're not in that business. Your financial data is especially sensitive, and we treat it that way.

Information Sharing and Disclosure

We share your information only when necessary and only with parties who need it to help us provide our services. This isn't about passing your data around—it's about making sure everything works properly.

Service Providers

We work with third-party companies that help us run our business. Cloud hosting providers, email services, payment processors. These companies can access your information only to perform specific tasks on our behalf, and they're contractually obligated to keep it confidential.

Legal Requirements

Sometimes we're legally required to disclose information. If a Thai court issues an order, or if we need to comply with a legitimate law enforcement request, we'll provide the minimum information necessary. We'll notify you when legally permitted to do so.

Your Rights Under Thai PDPA

Thailand's Personal Data Protection Act gives you specific rights regarding your personal information. These aren't just legal requirements—they're practical ways you can control your data.

• Access: You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
• Correction: If your information is inaccurate or incomplete, you can ask us to correct it. Just reach out through the contact information below.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions. For example, we might need to retain some records for tax purposes.
• Objection: You can object to certain types of processing, particularly for marketing purposes. We respect opt-out requests immediately.
• Data Portability: You can request your data in a structured, machine-readable format to transfer to another service provider.
• Restriction: You can ask us to temporarily restrict processing while we verify accuracy or assess your objection.

To exercise any of these rights, send us an email at [email protected] with your request. We'll verify your identity and respond within the timeframes required by Thai law.

Data Security Measures

We take security seriously. Your financial information is encrypted both in transit and at rest using industry-standard protocols. Our servers are located in secure facilities with restricted physical access, and we conduct regular security audits.

But let's be honest—no system is completely impenetrable. While we implement strong security measures and follow best practices, we can't guarantee absolute security. What we can promise is that we'll notify you promptly if we detect any breach that affects your data, as required by Thai law.

What You Can Do

Security is a shared responsibility. Use a strong, unique password for your Connect Volt account. Enable two-factor authentication if available. Don't share your login credentials. Log out when using shared computers. Basic stuff, but it makes a real difference.

Cookies and Tracking Technologies

We use cookies—small text files stored on your device—to make our site work better. Some are essential (like remembering you're logged in), while others help us understand how people use the site so we can improve it.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality. You can't opt out of these.
• Performance Cookies: Help us understand which features people use most. Anonymous and aggregated.
• Functionality Cookies: Remember your preferences and settings between visits.

Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect how our site works for you.

Data Retention

We keep your information only as long as we need it. Active account data stays current while you're using our services. After you close your account, we'll delete or anonymize your personal information within 90 days, except where we're legally required to keep certain records.

Financial records related to tax compliance might need to be retained for seven years under Thai law. Anonymized analytics data might be kept longer for research and service improvement, but it won't identify you personally.

International Data Transfers

Our primary servers are located in Thailand. However, some of our service providers operate internationally, which means your data might be processed outside Thailand. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and data processing agreements.

We only work with providers who maintain adequate data protection standards comparable to Thai PDPA requirements.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates—like clarifying existing practices or fixing typos—might not warrant individual notification. We recommend checking back periodically to stay informed.

Children's Privacy

Our services aren't designed for individuals under 18. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.